The keyboard may be defective and needs returning if the warranty is still valid. Q: What should I do if the keyboard still isn't functioning?
Restart the computer, this should now work. If this doesn’t resolve the issue, try plugging the device into another computer… Try changing the battery – It could be a bad batch used by Microsoft. Make sure there are no loose connections, try connecting your keyboard to the computer by using a different USB port. Q: What should I do if the keyboard or number pad isn't functioning? Please note that if you wish to exchange an item, you will need to return the original item for a full refund, then place a new order (which will include delivery costs again).įor more detailed information on our returns policy and any right you have to return goods under the Consumer Contracts Regulations 2013, please visit our 'Returns and refunds' page, accessed from the footer. If no fault is found, the item will be returned back to you. If goods are returned due to a fault on the item, this will be tested and if faulty, a replacement will be issued. If you are returning an item because of an error on our part or because it is faulty/damaged, please contact us to advise when the item is packaged up and ready for collection. The goods must be returned during business hours, carriage paid, in perfect condition in their original packaging, with the Returns Note enclosed. If you change your mind and your item is unused and in its original condition, we can give you a full refund when you return it within 30 days with your proof of purchase e.g. We will deliver the item(s) using a standard courier service. 
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